Journal/20263 min readBrand strategy

Brand strategy is not a workshop. It is the bit that stops the rest of the work going sideways.

Brand strategy is not a workshop for the sake of it. It gives identity, messaging and website work a clear direction so the rest of the project does not go sideways.

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Brand strategy is not a workshop. It is the bit that stops the rest of the work going sideways.

Brand strategy has an image problem of its own. It gets pictured as a room full of sticky notes and a facilitator with a marker pen, producing a deck that gets skimmed once and filed away. That reputation is fair for a lot of what gets sold as brand strategy. It is not what the work is actually for.

The expensive version of skipping strategy

Every brand and website project eventually has to answer the same questions: what does this business actually do, who is it for, why should someone choose it over the alternative, and what does it need to say and show to make that case convincingly. Visual identity work, website copy and campaign work that start before those questions are answered tend to drift, because everyone involved is guessing at the same answer differently.

What brand strategy actually gives you

  • A clearer picture of the audience worth pursuing
  • A sharper reason to choose this business over an alternative
  • A shared language the whole team can use consistently
  • A way to decide what to include, and what to leave out
  • A stronger brief for design and website work
  • A better foundation for future campaigns and sales materials

Strategy is not about making the business sound clever

It is about making the business easier to understand. The strongest strategy work usually reads as obvious once it is written down, because it is describing something true about the business rather than inventing something impressive to say about it.

The AVY framework

Three steps sit underneath how this work actually gets done.

A: Align. Get clear on why the business exists, who it is for, what it offers, how it delivers and where it operates.

V: Visualise. Express that story visually and verbally across every important touchpoint, from the website to the pitch deck to the first email.

Y: Your outcome. When alignment and expression are working together, the business is better placed to attract the right people, support stronger pricing conversations and generate better referrals. That is a better position to compete from, not a guarantee of a specific result.

Strategy is the shared direction that helps a business make better decisions once the meeting is over.

When brand strategy is worth doing

Certain moments make the case for this work on their own:

  • Growth that has outpaced the current story
  • A new offer or service line
  • Entry into a new market
  • A website replacement
  • A merger or change in leadership
  • Active recruitment
  • Pursuit of larger clients
  • A team that describes the business inconsistently

What happens after the strategy

The output becomes the reference point for messaging, identity, the website, campaigns, sales materials, content and internal communication. Every one of those gets faster and more coherent once there is a shared answer to check decisions against.

A practical test

Could every person in the business explain who you are for, what you do, why it matters and what makes you different, in roughly the same way? If not, there is work to do before the next visual refresh, not after it.

Common questions

Is brand strategy the same as branding?

No. Brand strategy gives the work direction. Branding is how that direction is expressed through identity, messaging, design and experience.

Do small businesses need brand strategy?

Businesses of any size benefit when the team is unclear, the offer is changing or the current presentation no longer reflects the work. The scope should match the business, but the need for direction does not disappear because a company is smaller.

How long does brand strategy take?

It depends on the business, the number of stakeholders and the decisions involved. Some focused engagements take days. Larger organisations may need a longer process. The aim is not to make it longer. The aim is to make the direction clear enough to use.

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